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The bank confirmed that £160 of the notes were fake. The notes were replaced, but the couple have been less than impressed with the response from HSBC. Mrs Doyle added: "We were told by HSBC that they would investigate but to this day we haven't received an explanation. We then received a half-hearted apology and the offer of a bottle of wine as compensation, which I think is disgusting. I am absolutely appalled that my husband has been offered a bottle of wine as compensation for being through an utterly humiliating and frightening experience. We were then offered £50, which we declined on the basis it had taken 100 miles of petrol and our time, sleepless nights, leave from work and caused a lot of distress, worry and humiliation.
"I hold personal and business accounts with HSBC and have lost all faith. Why would a huge bank like HSBC not wish to resolve this quickly and reassure their customers about their security in banking with them?" A spokeswoman for HSBC said: "We have procedures in place to identify and stop counterfeit notes entering circulation. Unfortunately after leaving the branch, our customers notified us that they had received some counterfeit notes as part of their cash withdrawal, so we arranged for these to be swapped. The customers made a complaint, and after speaking with them several times we made a final offer of £100 as compensation. We are very sorry that they are unhappy with the situation and for any inconvenience caused."
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