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A vet told Richardson that's a common injury in Yukon, where dogs can get their paws caught in a rabbit or fox hole, and twist their knees. But when Richardson filed a claim to get reimbursed 80 per cent of her $4,200 vet costs, Canada's largest pet health insurance provider denied her claim. Petsecure pointed to a clause in her policy denying coverage if a dog is injured while "jumping, running, slipping, tripping or playing."
"It takes away from him being a dog," says Richardson. "I think it defeats the principle of pet insurance." However, Petsecure have now reviewed the file and has agreed to pay Richardson's claim. In a letter sent to Richardson, the company says it decided to provide compensation because "Muddy has been a part of the PetSecure family for a long time." A Vancouver lawyer who specialises in animal rights law says Richardson's policy has "one of the craziest clauses" she's ever come across.
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