If an airline loses your luggage, shouldn't it refund your baggage fee? That seems reasonable enough, so when American Airlines refuses to refund $25 fee after losing Danielle Covarrubias' bag, she decided to sue:
The class action lawsuit, filed on behalf of Covarrubias of Pierce County, Wash., is the first since American Airlines started to charge a fee for handling and transporting luggage in June 2008, according to industry experts. The airline was the first major carrier to impose such fees.
"It just goes to show you how enraged people are by the lack of common-sense regulation in the airline industry," said George Hobica, an aviation expert and creator of airfarewatchdog.com. "It doesn't make any sense at all that somebody should charge for a service and then screw up and not give you your money back."
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