Mother who ordered children's sandals from Amazon unhappy about buzzing vibrator in box

A mother who ordered a pair of children's footwear from Amazon is unhappy after discovering the box also contained a vibrator. Sophie Grantham, 36, had used the online retailer to buy sandals for one of her sons. But when the package arrived she was horrified to find there was a sex toy, which was buzzing, nestled at the bottom of the box. The mother-of-two has refused to touch the shoes or the five-inch purple Durex vibrator, because the love instrument appeared to have been used. Sophie, of Whiteley, Hampshire, ordered the special pair of brand new sandals for her four-year-old son, Alex, as well as a game for seven-year-old James, on July 6. But when Sophie husband Simon, 37, took delivery of the packages three days later, there was a faint buzzing sound coming from the shoe box.

Sophie said: "The parcel was vibrating so the postman made a comment about it maybe being a toothbrush. I was absolutely horrified to find there was this purple vibrator, loose and buzzing about in the shoebox. I don't know what happened, but it's not on." She contacted the retail giant to express her upset and she was offered was a £10 voucher and a free refund. The five-inch purple Durex Play sex toy retails on Amazon for £9.95, but the phallic sex toy Sophie received was out of its packaging and appeared to have been 'handled.' She said: "I think Amazon haven't taken it seriously, haven't grasped how quite disgusting it is. They haven't said they will investigate it at all." The sandals were meant as a surprise for little Alex, who only wears specific types of shoes, but now Sophie has been forced to buy him a new pair.
Sophie said that her husband Simon found it hilarious. She said: "At first he thought it was funny, but then he realized just how disgusting it is. We're sending the sandals back - obviously I wouldn't put anything like that on my child's feet. There was a pubic hair in there - I'm sure of it. I don't know if it was used or not, but I suspect it was." After initially offering just £5 compensation, Amazon have fully refunded the shocked family and given them £10. In an apology from Amazon, they said: "I'm sorry to hear about the problem you've had with your Primigi Boys Cloris Fashion Sandals 1112000 Pearl 8 UK Child, 25 EU. On this occasion we do not require you to return the original. You're welcome to keep, donate or dispose of it - whichever option is most appropriate and convenient for you.

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"I've requested a refund for £16.72, which includes the cost of the item, I've also issued a refund in the amount of 10.00 GBP to your payment card as a compensation so the total refund of 26.72 GBP." About the offending vibrator, the customer services rep added: "Given the nature of the product in question there's no need to return the item to us. Please keep or dispose of it at your convenience. I hope that you will allow us another opportunity to serve you in the future. Rest assured, we will continue working hard to ensure that you receive accurate service and to prevent the chances of anything like this occurring again for your future orders. We look forward to seeing you again soon." Amazon have vowed to look into the how the vibrating and open sex toy ended up in the shoe box. In a statement, an Amazon spokesperson said: "We are currently investigating this matter."