A grumpy flight attendant demonstrated her lack of parenting skills when she forced a child to urinate in her seat.
Jennifer Deveraux was travelling
with her two daughters when the exceptional customer service occurred
on a JetBlue flight. Flight 518 was delayed on the tarmac at John F.
Kennedy International Airport in N.Y. on Monday, waiting to fly to
Boston, CBS Boston reports.
One of Deveraux’s daughters,
Summers, needed to use the bathroom, and began to cry. When her mother
tried to help her to the bathroom, a flight attendant refused to let
them stand up, forcing the child to urinate on herself and the seat.
“She snapped at me, ‘No sit down,’” Deveraux said.
Deveraux attempted to stand up
again to clean up the mess, and the flight attendant yelled at her a
second time. “And I said, ‘please give me a break. My daughter had an
accident because you wouldn’t let me take her to the bathroom. After I
clean it up I will sit down.’ She turned around and reported it to the
pilot,” Deveraux said.
The pilot then turned the plane
around and took it back to the gate, announcing over the intercom that
there was a non-compliant passenger on board, and they would be brought
to security.
Thankfully, an off-duty pilot
sitting two seats in front of Deveraux realized how ridiculous the
situation was and convinced the crew to let her stay.
Deveraux wrote to JetBlue to
inform them of the phenomenal service. “I want an apology and I don’t
want them to do this to any other family. I want this behavior to be
stopped,” she said.
“It wasn’t about bad customer
service at that point, it was about bad human decency. My daughter was
sitting in a pool of urine and I couldn’t do anything about it,”
Deveraux said. “And as a mom it just broke my heart.”
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