Facebook’s community standards prohibit violent threats against
people based on their religious practices. So when ProPublica reader
Holly West saw this graphic Facebook post declaring that “the only good
Muslim is a fucking dead one,” she flagged it as hate speech using the
social network’s reporting system.
Facebook declared the photo to be acceptable. The company sent West
an automated message stating: “We looked over the photo, and though it
doesn’t go against one of our specific Community Standards, we
understand that it may still be offensive to you and others.”
But Facebook took down a terser anti-Muslim comment — a single line
declaring “Death to the Muslims,” without an accompanying image — after
users repeatedly reported it.
Both posts were violations of Facebook’s policies against hate
speech. But only one of them was caught by Facebook’s army of 7,500
censors — known as content reviewers — who decide whether to allow or
remove posts flagged by its 2 billion users. After being contacted by
ProPublica, Facebook also took down the one West complained about.
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