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Sunday, December 31, 2017

Facebook’s uneven enforcement of hate speech rules is allowing vile posts to stay up

Facebook’s community standards prohibit violent threats against people based on their religious practices. So when ProPublica reader Holly West saw this graphic Facebook post declaring that “the only good Muslim is a fucking dead one,” she flagged it as hate speech using the social network’s reporting system.
Facebook declared the photo to be acceptable. The company sent West an automated message stating: “We looked over the photo, and though it doesn’t go against one of our specific Community Standards, we understand that it may still be offensive to you and others.”
But Facebook took down a terser anti-Muslim comment — a single line declaring “Death to the Muslims,” without an accompanying image — after users repeatedly reported it.
Both posts were violations of Facebook’s policies against hate speech. But only one of them was caught by Facebook’s army of 7,500 censors — known as content reviewers — who decide whether to allow or remove posts flagged by its 2 billion users. After being contacted by ProPublica, Facebook also took down the one West complained about.

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