by Jenn Gidman
The fast-food industry may not be heralded for Michelin-rated
fare, but chains can earn loyalty through the customer service they
offer, ensuring consumers keep coming back for their burgers, tacos, and
pizzas.
And per
24/7 Wall St.,
fast-food restaurants bested full-service restaurants for the first
time ever on this year's American Customer Service Satisfaction Index,
which surveyed customers for their thoughts on such metrics as employee
courtesy, speed, order accuracy, and even website quality.
Here, the top five best and worst fast-food chains, according to hungry Americans:
Best
- Chick-fil-A
- Panera Bread
- Papa John's
- Subway
- Arby's
Worst
- McDonald's
- Jack in the Box
- Pizza Hut
- Taco Bell
- Wendy's
The complete list is
here. (The
10 best fast-food eateries based on a bigger picture.)