Verizon makes a hole in woman's lawn and fills it with bags of rocks

Verizon removed a utility pole from the front lawn of a home in Albany, NY, but the workers filled in the resulting crater by dumping in several sealed bags of rocks and then sprinkling some dirt on top. When the homeowner tried to garden the spot, she discovered the shoddy work:

She found there were big gaps between the bags, and dirt already was starting to settle into them and leave a sinking depression in the soil. Also, because the heavy stone-filled bags were so close to the surface, it would be difficult to plant the rose bush she wanted to put there. Knapp said she has managed to haul out 13 bags but could not reach the bags at the very bottom of the hole. She opened six of the sacks and dumped the loose stones back in.
"This really seems like a pretty shoddy way to fill these holes, and I can't imagine mine is the only one they filled this way," Knapp said. "If they'd only opened the bags, ... ."
Since she wasn't home when the pole was removed, Knapp had no idea who did the work or who to ask to come back and do a better job filling the hole.

No stone unturned in the case of buried bags