"They opened up my bag, and I told them, 'Please, be careful. These are my grandpa's ashes,'" Gross told RTV6's Norman Cox. "She picked up the jar. She opened it up....
She used her finger and was sifting through it. And then she accidentally spilled it."
Gross says about a quarter to a third of the contents spilled on the floor, leaving him frantically trying to gather up as much as he could while anxious passengers waited behind him.
"She didn't apologize. She started laughing. I was on my hands and knees picking up bone fragments."
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