The Today Show followed up on this, investigating the phenomenon of rent-a-disabled-guide services across the country in California's Disneyland. They found people advertising openly on Craigslist, offering to rent out their company and the use of their disabled pass. They sent an undercover crew out with one such guide, and then confronted her in the parking lot and asked her if she felt bad about abusing the system of disabled passes.
Disney has promised to crack down on the practice, threatening lifetime bans from the parks for anyone caught offering the use of their disabled passes.
On ads we found on Craigslist, tour guides brag about their disabled passes: "Let's cut the Disney lines together," "access to ... special entrances." So we had our producer and his family go undercover with home video cameras, hiring two of those disabled guides to show them around Disneyland.
First up was a guide named Mara, who said she got her pass after a car accident. "I'm here to make sure everyone has fun at Disneyland and we get on as many rides as possible," she told us.
"And you have a secret weapon that's going to help us?" our producer asked.
"I do. I have a special card that's going to help us beat the lines," Mara replied with a wink.
And she charged $50 an hour to do it. We started at the Mad Tea Party ride. The long line was no problem for us: We skipped ahead, and got right in through a side door.
Our second disabled guide, Ryan, charged our family $200 and got them right through another side door at Star Tours, an attraction inspired by "Star Wars." "I cant believe we're getting past everybody," our producer exclaimed.