by Joan McCarter
A Bloomberg investigation has uncovered a secret office created by Bank of America called "the Office of the CEO and President" set up ostensibly to handle complaints [from] homeowners trying to refinance in the government's Home Affordable Modification Program. But when frustrated homeowners, and members of Congress and regulators, finally reached what they thought was the pinnacle of BoA where something might just be done to help them, they were really being shuffled off to a contractor site, Urban Lending, whose primary job appears to have been delaying the process until the homeowners could be forced into foreclosure.
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